Lab Operations / Order Entry

Specimen Processing Order EntryScalable Web-Based Platform

Health Futures developed a secure, scalable, web-based application replacing the legacy desktop order entry system for Canada's three largest specimen processing labs. The custom-built solution is tailored specifically for the labs' workflows and operational needs, overcoming the rigidity of the previous off-the-shelf product.

The Challenge

The previous platform caused delays and inconsistencies due to restricted visibility across processing steps, manual workarounds, and limited integration with key systems. The outdated UI was unintuitive for frontline users, requiring extra effort for routine tasks.

The Solution

A purpose-built web application that streamlines end-to-end order entry and enables seamless integration across all key systems — from AS400 result management to Instrument Manager and CRM modules.

Key Capabilities Delivered

  • Digital order entry with secure, structured capture of patient, physician, test, and requisition details
  • Direct AS400 integration for result management
  • Complex workflow support including second reviews, pathologist reviews, and high-risk case escalation
  • Multi-channel result delivery via hard copy, fax, electronic transmission, and direct physician routing
  • Integration with Instrument Manager, records management, and CRM for issue resolution

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